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Help Center

Shop McGuire FAQs

Shop McGuire FAQs

Got questions? We're here to help!

How can I contact you?

Login & User Account

How do I log in?

I don't know my User ID.

Can I change the email address associated with my account?

Can I change my account password?

I don't see an email to reset my password.

What's my Customer ID number?

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Ordering

How do I use Worksheets to simplify recurring purchases?

I can’t find my part using filters.

How do I use the Quick Order feature?

What if I used all the spots on the order pad and still have more parts to order?

The part I need is out of stock.

What if I put the wrong quantities in?

What if I need a higher quantity than is available?

Can I use my Unique Part numbers for Quick Orders?

How do I request items from alternate warehouses?

How do I search for products?

Why isn't an item showing available to order through my local branch?

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Blanket Orders and LOIs

Why can’t I see parts on my Blanket Order or Letter of Intent?

Checkout

How do I checkout with multiple warehouse locations?

How do I submit an order?

How do I edit shipping options at checkout?

How do I review and edit billing information?

How do I review items in the shopping cart?

How do I change or cancel my order?

Can I add more parts to an unshipped order?

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Shipping

Do you offer local delivery?

Can I get same-day shipping?

When will my order ship?

Where will my order ship from?

How do I view my open orders?

How do I check the status of my order?

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Returns/Refunds

What is your return policy?