Receiving LTL Freight Shipments: Inspection Best Practices

Proper inspection at delivery is the fastest way to protect your shipment and ensure any freight damage claims are resolved quickly. Watch the short video above, then follow the steps below every time an LTL shipment arrives.

Delivery Inspection Checklist

1. Verify the Shipment

Before signing any paperwork, confirm that the correct number of pieces has been delivered and matches the Bill of Lading.

2. Inspect for Visible Damage

Check the shipment for signs of damage, including:

Crushed corners
Broken pallets
Leaning or shifted loads
Torn shrink wrap
Missing or replaced company logo tape

3. Take Photos Before Unloading

If you notice damage:

Take photos immediately
Capture the shipment while it is still on the truck
Include the driver and overall shipment condition when possible

4. Document Damage on the Bill of Lading

Clearly describe any visible damage on the Bill of Lading before signing. Be specific about what you observe.

5. Obtain Driver Acknowledgment

Ask the driver to sign or initial the damage notes to acknowledge the shipment's condition upon delivery.

6. Accept the Shipment

Do not refuse the shipment. Accepting it with documented damage notes helps streamline the claims and replacement process.

7. Retain All Packaging and Damaged Parts

Keep all packaging materials and damaged products until the claim has been fully resolved.

8. Contact Us Immediately

If replacement parts are needed, contact us right away. Our team will work with you to get the parts you need as soon as possible.